Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN-6307714 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Tue May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Following this, Barclays froze T’s account with no warning.Funds blocked or frozen
A limited company, which I’ll refer to as T, complains Barclays Bank UK PLC (Barclays) handled an information request poorly, which resulted in the freezing of its business account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6307714.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.