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HSBC UK Bank Plc

Financial Ombudsman decision DRN-6306586 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr P complains HSBC UK Bank Plc won’t refund an Automated Teller Machine (“ATM”) withdrawal which debited his account for an amount that was more than the amount of cash he received.Unauthorised transaction

Mr P was also unhappy with how HSBC handled his dispute claim, particularly the lack of communication and that he wasn’t given the opportunity to provide further evidence or dispute the outcome.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6306586.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.