Revolut Limited

Financial Ombudsman decision DRN-6301861 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mrs G has complained that Revolut Ltd failed to process chargeback requests she made in relation to a number of disputed transactions.Card dispute or chargeback

Mrs G said the transactions were misrepresented through incorrect MCC codes and Revolut failed in various ways including failing to support a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6301861.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.