Santander UK Plc
Financial Ombudsman decision DRN-6299177 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr and Mrs K complains that Santander UK Plc didn’t do enough to protect them from a scam, or to help them recover the money once they had reported the scam.APP scam refund refused
Santander also said a chargeback request had been made in an attempt to recover the funds, however this was unsuccessful as the merchant had provided evidence to show a service was provided, albeit not to Mr and Mrs K.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6299177.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.