Revolut Limited

Financial Ombudsman decision DRN-6294994 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Miss B was also unhappy with Revolut’s decision to close her account.Account closed or refused

Miss B complains Revolut Ltd has recorded her personal details with Cifas – a fraud prevention database - and won’t remove them.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6294994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.