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Principality Building Society
Financial Ombudsman decision DRN-6293839 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Principality Building Society moved the mortgage she holds jointly with her ex-partner onto a new fixed interest rate without her agreement.Mortgage administration
Miss B complains that Principality Building Society moved the mortgage she holds jointly with her ex-partner onto a new fixed interest rate without her agreement.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6293839.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.