Lloyds Bank PLC

Financial Ombudsman decision DRN-6291946 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

refused to refund automated teller machine (ATM) withdrawals he didn’t request or authoriseUnauthorised transaction

Mr R has raised multiple service issues surrounding how Lloyds treated him during it investigating his complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6291946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.