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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-6288614 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
BMW served Mr H with a notice of arrears and recorded missing payments on his credit file.Credit file reporting
Mr H is unhappy with how BMW Financial Services (GB) Limited (BMW) dealt with a shortfall when a car supplied under a hire purchase agreement was written off.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6288614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.