NewDay Ltd

Financial Ombudsman decision DRN-6287670 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Ms M complains NewDay Ltd trading as Aqua (“Aqua”) didn’t fairly consider her claim in relation to transactions paid on her credit card.Card dispute or chargeback

Unhappy with the service and responses from Aqua, Ms M raised a complaint, which included the following points (summarised): ... Customer service issues, including: ... rude or abrupt service. ... missed call backs. ... incorrect information.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6287670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.