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Financial Ombudsman decision DRN-6281902 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Treatment in financial difficulty

In the Ombudsman’s words

stopped any further spending on the account by suspending itFunds blocked or frozen

I can’t fairly say that ND has acted unreasonably in not providing forbearance such as freezing interest in the circumstances here.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6281902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.