Close Brothers Limited

Financial Ombudsman decision DRN-6281381 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs M complains that Close Brothers Limited trading as Close Brothers Motor Finance (CBL) irresponsibly provided her with an unaffordable conditional hire agreement.Irresponsible lending

Mrs M has said CBL didn’t offer appropriate support or forbearance when issues with the car aroseTreatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6281381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.