MONZO BANK LIMITED
Financial Ombudsman decision DRN-6280705 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jul 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Monzo raised a chargeback through the card scheme Mr and Mrs C’s debit card belonged to.Card dispute or chargeback
Mr and Mrs C have complained about the way Monzo Bank Limited (‘Monzo’) dealt with their claim for money back.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6280705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.