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Financial Ombudsman decision DRN-6276797 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

removing any fees, charges, or interest that accrued because of the payment not being applied at the timeCharges and fees

correct Mrs P’s credit file, if that has not already been done, so that no adverse markers or internal codes relating to this incident remain recordedCredit file reporting

misallocated a £1,000 payment that she made to her accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6276797.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.