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J.P. Morgan Europe Limited
Financial Ombudsman decision DRN-6276547 Upheld
Upheldoutcome, as published by the Ombudsman
£271redress stated in the decision
Fri May 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
failed to identify her or protect her as a vulnerable customerSupport for vulnerable customers
Chase apologised for the service failuresService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6276547.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.