Barclays Bank UK PLC

Financial Ombudsman decision DRN-6275562 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr O complains that Barclays Bank UK PLC blocked his account and unreasonably denied him access to his wages.Funds blocked or frozen

Barclays has accepted that he was treated unsympathetically in branch and as he wasn’t told about the payment evidence and as there was a technical delay in unblocking his account, he was paid £125 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6275562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.