Zopa Bank Limited
Financial Ombudsman decision DRN-6275194 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
a late payment fee refund she had been promised hadn’t been receivedCharges and fees
Ms D complains that Zopa Bank Limited mishandled her account, failed to honour the Direct Debit Guarantee and provided inconsistent information.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6275194.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.