NewDay Ltd

Financial Ombudsman decision DRN-6275193 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

a recurring payment from his NewDay Ltd account was blockedFunds blocked or frozen

a security block had been placed on the account on 19 September 2025 because mail sent to Mr J’s registered address had been returned as “gone away”Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6275193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.