Inclusive Finance Limited

Financial Ombudsman decision DRN-6274486 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss V appears to be experiencing financial difficulties, and it doesn't appear from the information provided that this approach is consistent with the Financial Conduct Authority’s principles or requirement to treat customers with forbearance.Treatment in financial difficulty

Waive the remaining membership fees of £217.14 as per the offer in their final responseCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6274486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.