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American Express Services Europe Limited
Financial Ombudsman decision DRN-6273099 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
They believed Mr A had provided fraudulent information to them so closed his account in line with their terms and conditions.Account closed or refused
Mr A has complained American Express Services Europe Limited lodged a fraud-related marker on the industry fraud database, CIFAS, in his name.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6273099.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.