Oakbrook Finance Limited

Financial Ombudsman decision DRN-6272905 Not upheld

Not upheldoutcome, as published by the Ombudsman

£83redress stated in the decision

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains that Oakbrook Finance Limited trading as Finio Loans lent irresponsibly when it approved his loan application.Irresponsible lending

Mr C also raised concerns about the CATO figure Finio used in the application. Mr C sent bank statements evidence that showed he was gambling heavily in the months before his application to Finio.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6272905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.