Lloyds Bank PLC

Financial Ombudsman decision DRN-6272701 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr M complains that Lloyds Bank PLC hasn’t refunded direct debit payments under the Direct Debit Guarantee.Charges and fees

He subsequently added that Lloyds took too long to respond to his complaint and only did so when he chased the matter up.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6272701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.