HSBC UK Bank Plc
Financial Ombudsman decision DRN-6270761 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
HSBC UK Bank Plc blocked their account without any notification.Funds blocked or frozen
HSBC has explained that this was its standard procedure... necessary for banks... to have an up to date address in order to adhere to the Know Your Customer (KYC) responsibilitiesIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6270761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.