Currensea Limited
Financial Ombudsman decision DRN-6270400 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He concluded the payments were unauthorised.Unauthorised transaction
The Investigator also said that Currensea should compensate Mrs T for the distress and inconvenience caused by how it handled her claim.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6270400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.