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Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN-6269635 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Miss E complains about her buy-to-let mortgage with Bank of Ireland (UK) Plc (BOI). She says BOI has treated her unfairly, caused delay and been obstructive, and misled and misinformed her.Mortgage administration
Miss E has made multiple complaints to BOI in recent years, about its administration of her mortgage and its treatment of her.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6269635.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.