Revolut Limited

Financial Ombudsman decision DRN-6267984 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Miss A complains that Revolut Ltd (“Revolut”) won’t refund the money she lost to a scam.APP scam refund refused

£16,000 had been taken as a result of a series of unauthorised transactions between 24 and 29 January 2025.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6267984.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.