Barclays Bank UK PLC

Financial Ombudsman decision DRN-6266615 Not upheld

Not upheldoutcome, as published by the Ombudsman

£292redress stated in the decision

Fri Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

interest of £292.09 was appliedCharges and fees

Mr M complains that Barclays Bank UK PLC trading as Tesco Bank wrote to him to advise him that his account was over the credit limit in a way which he thought was unfair and threateningComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6266615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.