HSBC UK Bank Plc
Financial Ombudsman decision DRN-6264425 Upheld
Upheldoutcome, as published by the Ombudsman
£978redress stated in the decision
Wed Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
caused a significant delay in her remortgage due to the mishandling of a transfer of titleMortgage administration
poor communication and errors in the process materially added to the timescalesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6264425.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.