Shawbrook Bank Limited

Financial Ombudsman decision DRN-6262623 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

refund all interest charged after the expiry date of the original loan termInterest and rates

Shawbrook’s solicitors made errors in registering its chargeMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6262623.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.