Starling Bank Limited

Financial Ombudsman decision DRN-6261181 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,750redress stated in the decision

Wed Jun 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Starling decided to close Miss S’s account and lodged a CIFAS marker in her name.Account closed or refused

Miss S has complained Starling Bank Limited lodged a fraud-related marker on the industry fraud database, CIFAS, in her name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6261181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.