Barclays Bank UK PLC

Financial Ombudsman decision DRN-6260707 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs R’s credit card account was closed on 12 July 2024Account closed or refused

Barclays upheld Mrs R’s concerns about the poor service she received from themService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6260707.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.