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Secure Trust Bank Public Limited Company

Financial Ombudsman decision DRN-6258771 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mrs M complains that SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as V12 Retail Finance (V12) unfairly recorded a late payment on her account when she said her payments were up to date.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6258771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.