HSBC UK Bank Plc
Financial Ombudsman decision DRN-6254865 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
it then wrongly treated the mortgage as being in arrears, it sent demands for payment and threatened legal actionTreatment in financial difficulty
HSBC UK Bank plc failed to put in place a temporary interest-only arrangement on his mortgage as agreedMortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6254865.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.