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Bank of Scotland Plc
Financial Ombudsman decision DRN-6253891 Not upheld
Not upheldoutcome, as published by the Ombudsman
£764redress stated in the decision
Tue Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Our standard exchange rate includes a margin. This is the difference between our standard exchange rate and the rate at which we buy and sell currency in the foreign exchange markets.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253891.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.