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Nationwide Building Society
Financial Ombudsman decision DRN-6253687 Upheld
Upheldoutcome, as published by the Ombudsman
£2,700redress stated in the decision
Fri Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
It seems clear that the circumstances in which Miss D made this payment would meet the code’s definition of a scamAPP scam refund refused
The dispute on the remaining payments – made by credit card – is whether they were authorised.Card dispute or chargeback
Rules cited
CRM Code (APP scam reimbursement), Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.