Lloyds Bank PLC

Financial Ombudsman decision DRN-6253551 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Closed his accounts and did so without providing reasonable noticeAccount closed or refused

Provided inadequate communication and handled his complaint poorlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.