Bank of Scotland Plc

Financial Ombudsman decision DRN-6253088 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Identity checks and access

In the Ombudsman’s words

Mr S was also unhappy about a failed payment made from his account.Payment delayed or failed

Mr S complains that Bank of Scotland plc would not register him for voice identification.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.