Lowell Portfolio I Limited

Financial Ombudsman decision DRN-6253064 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Lowell failed to provide appropriate forbearanceTreatment in financial difficulty

she describes herself as a severely vulnerable and disabled customerSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6253064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.