Wise Payments Limited

Financial Ombudsman decision DRN-6252942 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Miss T is unhappy with the way that Wise Payments Limited dealt with a chargeback request she made for an online purchase.Card dispute or chargeback

Miss T explained that she had a disability and that she was a vulnerable adultSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6252942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.