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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6252504 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Ulster Bank raising a chargeback for the disputed amount under Mastercard dispute condition 4853 – goods/services not received.Card dispute or chargeback

Ulster Bank identified that on one occasion they had failed to call Mr M when they said they would.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6252504.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.