MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-6248967 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Miss A complains Moneybarn No.1 Limited (Moneybarn) unfairly recorded a default on her credit file.Credit file reporting

Miss A complains about Moneybarn’s overall complaint handling. She says it failed to respond to her correspondence and there were delays in issuing its final response.Complaint handling

She also complains about its overall level of customer service especially in light of her vulnerabilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6248967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.