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ZILCH TECHNOLOGY LIMITED
Financial Ombudsman decision DRN-6246975 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Z didn’t raise a chargeback and appeared to focus on whether Miss C had cancelled the service or not.Card dispute or chargeback
Miss C complains about how ZILCH TECHNOLOGY LIMITED (‘Z’) handled a claim she made to it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6246975.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.