MONZO BANK LIMITED
Financial Ombudsman decision DRN-6246724 Upheld
Upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Thu Jun 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr A complains that his payment card issued by Monzo Bank Limited has routinely been declined without any good reason.Card dispute or chargeback
Monzo acknowledged that its service had not been as good as it should have been.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6246724.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.