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TSB Bank plc
Financial Ombudsman decision DRN-6246146 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs T’s complaint relates to a property they had mortgaged with TSB Bank plc, which it repossessed in late 2024. They have complained that TSB didn’t keep them informed of what was happening with the sale of the property in 2025, which caused then distress.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6246146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.