Revolut Limited

Financial Ombudsman decision DRN-6245602 Upheld

Upheldoutcome, as published by the Ombudsman

£426redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr A complains that Revolut Ltd (“Revolut”) wasn’t transparent with its fees and other associated costs when transferring money abroad.Charges and fees

I think as a result of Revolut not investigating the issue fully and advising Mr A properly about the different payment options Mr A lost out due to the unnecessary and unexpected currency conversionService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6245602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.