New Wave Capital Limited

Financial Ombudsman decision DRN-6243613 Upheld

Upheldoutcome, as published by the Ombudsman

£19,149redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

I’m satisfied that it is reasonable for Capital on Tap to refund £19,149.07 to D and rework their account as if this amount had never been takenUnauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6243613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.