Santander UK Plc
Financial Ombudsman decision DRN-6242464 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr and Mrs L complain that Santander UK Plc didn’t conduct adequate affordability checks before their mortgage began and that it was mis-sold.Product mis-sold
They also complain that Santander didn’t check their repayment vehicle before their mortgage was converted to an interest only payment basis, and that it incorrectly reduced the term of their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6242464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.