Santander UK Plc
Financial Ombudsman decision DRN-6241579 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
migrate D’s account, which is free from fees, to an account which incurs a monthly feeCharges and fees
D has said this amounts to misleading advertising and mis-selling.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6241579.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.