Bank of Scotland Plc

Financial Ombudsman decision DRN-6238128 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Halifax didn’t apply requested payment blocks correctly.Support for vulnerable customers

Halifax’s repeated process failures, inconsistent information and the prolonged nature of the issue has added avoidable distress.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6238128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.