HSBC UK Bank Plc
Financial Ombudsman decision DRN-6236938 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon May 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
declined to refund him for unauthorised transfers on his accountUnauthorised transaction
HSBC agents did give Mr C incorrect or misleading information during some callsComplaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6236938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.