Loans 2 Go Limited
Financial Ombudsman decision DRN-6236498 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Miss T has complained that Loans 2 Go Limited unfairly provided her with a consolidation loan.Irresponsible lending
I can see that Loans 2 Go didn’t fully address Miss T’s concerns about the fairness of the interest applied to the loan, so the investigator asked it to pay £250 to recognise this.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6236498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.